Data Deletion Instructions

Engineer draft for transparency — not legal advice.

This page is the Data Deletion Instructions URL for Insta24’s Meta / Facebook app review and for anyone who wants their data removed.

Quick options

1. In the app (recommended for account holders): Sign in at app.insta24.net or m.insta24.net, open Settings → Privacy & cookies, and use Delete my data. Type DELETE to confirm.
2. Download a copy first: Settings → Privacy → Download my data (account, consents, memberships, billing metadata, owned workspace config — not other members’ profiles and not a full follower-inbox dump).
3. Email: Write to privacy@insta24.net from the email on your account. We verify identity and complete deletion subject to legal retention. We aim to respond within 30 days.
4. Via Meta / Facebook: If you connected Instagram through Meta and remove our app under Facebook Settings → Apps and Websites, Meta may call our automated deletion callback. You will receive a confirmation code; check status at /data-deletion/status.

What we delete

When you request account deletion we remove or irreversibly scrub, as applicable:

• Your Insta24 user profile (name, email, phone, preferences)
• Workspaces you own and their product data (connected Instagram accounts and tokens, automations, conversations/messages we stored, contacts, shop catalog/orders, booking appointments, media you uploaded, lottery entries)
• Legal consent and marketing preference records tied to your login
• Your authentication account in Keycloak (best-effort)
• MCP / agent OAuth grants and tokens for your login
• Stripe customer identifiers we can anonymize via Stripe’s API (Stripe may still keep payment records as an independent controller)

Team: Shared workspaces where you are only a member lose your membership only. We cannot delete another user’s login because you are an admin.

What we may retain

Deletion is not total:

• Tax / fraud hold: invoice number, amounts, currency, period, and status — without your email/name on our side. Duration to be confirmed by counsel.
• Meta’s copies of Instagram data stay with Meta
• Backups for a limited operational window (typically up to 30 days)
• Anonymized deletion confirmation records (confirmation code + status)

Disconnect vs delete Instagram data

Disconnecting an account in Accounts stops new sync and clears the token. Stored DMs, contacts, and orders remain. Choose Disconnect and delete Meta-sourced data to purge those rows for that Instagram connection, or use full account deletion / Meta’s callback.

Check a deletion request status

If you have a confirmation code, open /data-deletion/status.

Related

• Privacy Policy
• Data Processing Addendum
• Terms of Service
• Contact: privacy@insta24.net